Frequently Asked Questions
Everything you need to know about requesting tables, offers, and managing your reservations.
Before You Begin
AstraTab is a curated reservation platform designed for restaurants where demand often exceeds availability. Rather than relying solely on first-come, first-served reservations, AstraTab provides a thoughtful request process that allows restaurants to review each reservation while retaining complete control over their tables.
Traditional bookings are handled on a first-come, first-served basis. AstraTab instead lets you submit a reservation request with your preferred details, giving restaurants the flexibility to review and confirm the reservations that best fit their availability.
Any restaurant experiencing high demand for their tables can apply to join AstraTab. Our team reviews each application to ensure the platform continues to offer a curated, high-quality experience for diners.
You don't need an account to browse restaurants or view availability, but you will need to sign up to submit a reservation request or track its status.
Yes, you can submit a reservation request as a guest without creating a full account. Registering, however, gives you access to request tracking, notifications, and saved preferences.
Reservations
Choose a restaurant, select your preferred date, time, and party size, then submit your request. The restaurant reviews it and will approve, decline, or propose an alternative.
You'll receive an instant notification and email confirmation. Your payment method will be authorized according to the restaurant's policy, and the reservation will appear as confirmed in your dashboard.
Your reservation is confirmed the moment the restaurant approves your request. You'll see the confirmed status in your account and receive a confirmation email.
You can modify a request while it's still pending review. Once a restaurant has approved, declined, or countered your request, changes must go through a new request or by contacting the restaurant directly.
Yes, you can cancel a confirmed reservation from your dashboard. Please note that cancellation policies, including any fees, vary by restaurant.
If a request is declined, you won't be charged and any payment authorization is released automatically. You're welcome to submit a new request for a different time or date.
A counter proposal is an alternative date, time, or table option offered by the restaurant when your original request can't be accommodated exactly as requested.
Access Offers
An Access Offer is an optional amount you can offer to improve your chances of securing a reservation during high-demand periods.
During Access Offer Mode, diners can submit an offer alongside their reservation request. Restaurants review all requests and offers together when deciding which reservations to confirm.
No, submitting an Access Offer is optional. You can always submit a standard reservation request without one.
Not necessarily. While a higher offer may improve your chances, restaurants also weigh factors like availability, timing, and party size when confirming reservations.
Restaurants review all requests and offers for a given slot and select the reservation that best fits their availability and preferences.
Cancellation and no-show policies are set by each restaurant and may include fees. Details are shown before you confirm your request.
Payments
Your payment method is only charged once your reservation is approved and confirmed by the restaurant, unless otherwise stated in the restaurant's specific policy.
A payment method is required to secure your reservation request and to process any applicable Access Offer or cancellation fees.
Saving a payment method streamlines future reservation requests and ensures charges related to confirmed bookings can be processed without delay.
If your payment fails, you'll be notified immediately and given the chance to update your payment method before your reservation request is affected.
Cancellation windows and no-show fees vary by restaurant and are clearly displayed before you submit your reservation request.
Dining Experience
Some restaurants offer a fixed tasting menu experience for certain seatings, which is noted upfront when you submit your reservation request.
Yes, you can add dietary requirements or allergies in the notes section of your reservation request, and the restaurant will do its best to accommodate them.
Absolutely, you can let the restaurant know about a special occasion in your request notes so they can help make the experience memorable.
Still Need Assistance?
Can't find what you're looking for? Our concierge team is happy to help.